Overview
Our refund and returns policy lasts 30 calendar days from the date customers receive the plush toy parcel. Once the 30-day window expires, we cannot approve full refund, partial refund or free product exchange requests. Return Eligibility 1. Items must be unused, unwashed, keep original package and intact appearance without artificial damage, stains or scratches to qualify for return application.2. Customized plush orders are non-refundable and non-returnable once dispatched.3. Customers need to send clear photos of defective or damaged items within 7 days after receiving goods for verification. Refund Process 1. All return applications should be submitted via Contact Us page on our website. Our team will reply within 2 working days. 2.For quality defect caused by production, we cover related return shipping cost or arrange free replacement; for customer personal reason return, buyers take full outbound & return After we receive and inspect returned products, refunds will be issued to original payment account within 3–7 business working days. Shipping Damage If items arrive broken or Damage during transit, please provide package & product photos within 48 hours after delivery, we solve by replacement or refund per confirmation.