Overview
Our refund and returns policy lasts 30 calendar days from the date customers receive the plush toy parcel.
Once the 30-day window expires, we cannot approve full refund, partial refund or free product exchange requests. Return Eligibility
1.Items must be unused, unwashed, keep original package and intact appearance without artificial damage, stains or scratches to qualify for return application.
2. Customized plush orders are non-refundable and non-returnable once dispatched.
3. Customers need to send clear photos of defective or damaged items within 7 days after receiving goods for verification.
Refund Process
1. All return applications should be submitted via Contact Us page on our website. Our team will reply within 2 working days.
2. arrange free replacements; for returns due to personal reasons, buyers shall bear all original shipping fees and return shipping fees. Refunds will be issued to the original payment account within 3–7 business working days after we receive and inspect returned products
Shipping Damage: If items arrive broken or damaged during transit, please provide photos of the package and products within 48 hours after delivery. We will arrange a replacement or refund upon confirmation.
3. Items with obvious signs of usage, hair contamination, odor, washing marks or deformation caused by long-term use will be rejected for full refund. We may only offer partial refund after deducting usage depreciation fees or refuse the return application directly.
4. Customers who repeatedly submit multiple return requests within one year will have their subsequent return eligibility restricted.